Orion Stars Privacy Policy — Your Data, Explained Clearly

1 Information We Collect

When you use the Orion Stars platform — whether through the website at orionstars.vu or through the Android app — we collect certain information about you. This falls into two broad categories: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Registration details: Your full name, date of birth, email address and any other information submitted when creating your account.
• Identity verification documents: If we request verification, you may provide a copy of a national identity card (CNIC), passport or other government-issued identification. This is used solely to verify your identity and age.
• Contact information: Email address and, where provided, a contact phone number.
• Support communications: The contents of any messages you send to our support team, including live chat transcripts and email correspondence.
• Self-imposed limits and preferences: Deposit limits, session reminders and self-exclusion settings you configure in your account.

Information collected automatically:

• Device and technical data: Your device type, operating system version, browser type, IP address and screen resolution. This helps us ensure the platform works correctly across different Android devices and browsers commonly used in Pakistan.
• Usage data: Pages visited, features used, time spent on the platform, games played, bets placed and navigation patterns. This data is used in aggregate to improve the platform.
• Session data: Login timestamps, session durations and logout events.
• Cookies and similar technologies: See Section 5 for full details on cookie usage.

2 How We Use Your Data

The information we collect is used for the following purposes:

We do not use your personal data for automated decision-making that has a significant impact on you without human review. For example, if an account is flagged for fraud review, a member of the team will assess it before any action is taken.

If you have opted in to promotional communications, you may receive emails about bonuses, PSL season offers, new game launches and platform updates. You can opt out of marketing emails at any time by contacting support or following the unsubscribe link in any email we send.

3 Payment Data

All financial transactions on Orion Stars are conducted in PKR. We support JazzCash, Easypaisa, Raast, bank transfer, debit cards and credit cards. Here is how payment data is handled for each method:

• JazzCash & Easypaisa: Your mobile wallet number is used to initiate and confirm transactions. This is passed securely to the payment gateway. We do not store your full wallet credentials on our servers.
• Raast & Bank Transfer: Account number and bank details provided for withdrawal purposes are stored in encrypted form and used only to process the specific withdrawal requested.
• Debit and Credit Cards: Card details entered during a deposit are processed directly by a PCI-DSS compliant payment gateway. Orion Stars does not receive or store your full card number, CVV or expiry date.

Transaction records — including deposit amounts, withdrawal requests, dates and reference numbers — are retained as part of your account history. You can view these in your account dashboard at any time. These records are kept for the period described in Section 7.

4 Sharing & Third Parties

Orion Stars does not sell, rent or trade your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and card payment gateways. These providers receive only the data required to process the specific transaction.
• Identity verification providers: Where we use a third-party service to assist with CNIC or document verification, that provider processes the information under a strict data processing agreement and is not permitted to use it for any other purpose.
• Platform and app technology providers: Software, hosting and analytics providers that help us operate orionstars.vu and the Android app. These providers access data only as needed to perform their contracted services.
• Fraud prevention services: To detect and prevent account fraud, money laundering and prohibited betting conduct, certain data points such as IP address and device fingerprint may be shared with specialist fraud detection services.
• Legal obligations: If we receive a valid legal order or are required by applicable law to disclose information, we will comply. Where legally permitted, we will notify you before doing so.

All third-party service providers we work with are required to handle personal data in a manner consistent with the principles set out in this Privacy Policy and are not permitted to use your data for their own marketing or unrelated purposes.

5 Cookies

Cookies are small text files stored on your device when you visit a website. Orion Stars uses cookies to make the platform work properly and to understand how players use the site so we can improve it.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security tokens that protect your account. You cannot opt out of essential cookies while using the platform.
• Preference cookies: Remember settings you have chosen, such as language preference or display options, so you do not have to re-select them each visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited most, how long players stay on certain pages and where navigation drop-offs occur. This data is used in aggregate only and does not identify individual users.

Most browsers allow you to control cookies through their settings. Blocking essential cookies will affect the platform's functionality and you may not be able to stay logged in or complete transactions. Blocking analytics cookies will not affect your ability to use the platform.

6 Data Security

Keeping your personal data secure is a priority for Orion Stars. The following technical and organisational measures are in place:

• TLS encryption: All data transmitted between your device and the Orion Stars platform travels over TLS-encrypted connections. This applies to the website, the app and all payment transactions.
• Encrypted data storage: Sensitive personal data, including identity documents and payment method identifiers, is stored in encrypted form at rest.
• Access controls: Internal access to personal data is restricted to staff who need it to perform their role. Support staff can access your account information to help with queries. Access to payment data and identity documents is further restricted to compliance and payments teams only.
• Account security: Your account is protected by a password of your choosing. We strongly recommend using a unique, strong password that you do not use on other platforms. Orion Stars staff will never ask for your password.
• Breach response: In the event of a data breach that is likely to affect your personal information, we will notify you at your registered email address without undue delay.

No system is completely immune from security risks. We encourage you to play your part by keeping your login credentials private, logging out of shared devices and contacting support immediately if you notice unusual activity on your account.

7 Data Retention & Deletion

We keep your personal data for as long as your account is active and for a reasonable period after account closure to handle any follow-up queries, disputes or legal obligations.

• Active accounts: Data is retained for the full duration of your account's existence on the platform.
• Closed accounts: Core account data including transaction history and identity verification records is retained for a period following closure. This is standard practice for financial and gaming platforms and exists primarily to handle disputes and comply with record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for a limited period after the relevant query is resolved, in case a related issue arises.
• Aggregated analytics data: Usage data that has been fully anonymised and cannot be linked back to any individual is not subject to deletion timelines and may be retained indefinitely for platform improvement purposes.

If you close your account and wish to request deletion of your personal data, you may do so by contacting support. We will process deletion requests in accordance with applicable data retention obligations. Some data may need to be retained for a defined period even after a deletion request — we will explain this to you if it applies.

8 Your Rights

You have the following rights regarding your personal data held by Orion Stars. To exercise any of these, contact support from your registered email address:

• Right of access: Request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some details — such as name and date of birth — may require re-verification before they can be updated.
• Right to deletion: Request that we delete your personal data. Where deletion is legally possible, we will carry it out. Where retention is required for legal or financial compliance purposes, we will tell you what data must be kept and for how long.
• Right to restrict processing: Ask us to pause processing of your data while a correction or deletion request is being assessed.
• Right to data portability: Request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish.
• Right to object to marketing: Opt out of promotional emails and notifications at any time by contacting support or using the unsubscribe link in any marketing email.

9 Minors

The Orion Stars platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are notified that an account has been created by someone under 18, we will immediately suspend the account, delete all personal data collected in connection with it and refund any real-money deposits to the payment method used, where technically possible.

If you are a parent or guardian and believe a minor has registered on the platform, please contact support immediately with relevant details. We take these reports seriously and will act on them promptly.

See the Responsible Gaming page for tools and guidance on keeping gaming safe and age-appropriate in your household.

10 Changes to This Policy

Orion Stars may update this Privacy Policy from time to time to reflect changes in platform functionality, data handling practices or legal requirements. When material changes are made, we will notify registered players at their registered email address and update the "last updated" date at the top of this page.

Continuing to use the platform after a policy update has been communicated constitutes acceptance of the revised policy. If you do not agree with changes to the policy, you should stop using the platform and close your account.

We recommend reviewing this page periodically. The version on this page is always the current version.